Where is your vessel? Set a delivery point · berth · anchorage · canal · marina · offshore

Questions from the bridge

How ordering, delivery points, bonded stores and payment work on E-Gate.

Which locations do you deliver to?

Every major Egyptian port and anchorage: Port Said, Damietta, Alexandria, El Dekheila, Suez, Ain Sokhna and Safaga. We also deliver to Red Sea marinas in Hurghada, El Gouna and Sharm El Sheikh, during Suez Canal transits, and to offshore units by arrangement. Pick "Other location" at checkout and we will confirm.

Can you deliver to a ship at anchor or in canal transit?

Yes. Anchorage orders go out by launch boat. For canal transits we agree a handover point with your ship agent so the vessel keeps its convoy schedule. Add the agent name and your ETA at checkout.

Do you supply yachts and small boats too?

Yes. Any vessel can order, from superyachts and charter boats to fishing vessels, tugs and workboats. There is no minimum order value, but some items have a minimum order quantity, which is shown on the product.

What are bonded stores?

Duty-free items such as tobacco, alcohol and certain luxury goods. They are supplied under customs supervision only to vessels on international voyages, and are delivered sealed. We need the vessel documents before dispatch.

How do I order with an IMPA code or an existing requisition?

Search any SKU or product name from the search bar, or upload your requisition file. We match the lines against the catalogue so you can review the quantities before they go into your cart.

How do I pay?

Choose an invoice via your ship agent or owner, a bank transfer against a proforma, or card or cash on delivery. Prices online are indicative. Your coordinator confirms the final invoice before dispatch.

How quickly can you deliver?

Tell us your ETA and we plan back from it. Your coordinator confirms the lead time and port clearance for your location with the quote. For urgent orders, choose "Request a quotation" on the contact page.

Can I return items?

Unused items in their original packaging can be returned within 7 days of delivery, as long as they are not perishable, bonded or made to order. See the returns page for details.

Still need a hand?

A coordinator will answer within business hours.

Contact us